How Our Legal Conditions Apply to You
When you open an account with us, you enter into an agreement governed by the legal conditions published on this page. These conditions cover account eligibility, the lawful use of our platform, and the handling of any funds moving through your wallet — including deposits made
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via Touch 'n Go eWallet, Boost, or GrabPay. We do not accept accounts from regions where access is prohibited under local law; eligibility is assessed at the point of registration and we reserve the right to restrict or close accounts that fall outside permitted jurisdictions. Your
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account wallet reflects real-money balances and is subject to verification procedures before withdrawals are processed — this is a standard anti-fraud measure, not an arbitrary delay. Transaction records tied to your DuitNow or FPX transfers may be retained for a period required by applicable financial regulations.
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Any material change to these conditions will be communicated through your registered account notification channel. If you believe a condition has been applied incorrectly to your account, you have the right to contact our support team and request a formal review. We aim to respond to
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all formal legal queries within a reasonable timeframe. Players in Kuantan and across Malaysia are subject to the same account and legal framework — there are no region-specific carve-outs within permitted access areas.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.