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How mulia44 Looks After Your Personal Information

When you open an account with us, we collect certain details to keep your experience secure and your transactions accurate — from your login credentials to the payment method you use, whether that's Touch 'n Go eWallet, Boost, or GrabPay.

Data collected only for account and payment purposesNo sale of personal data to third partiesYour rights: access, correction, deletionContact us directly to raise any data concern

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Personal Data We Hold and Why We Hold It

mulia44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you provide directly when you register: your name, email address, contact number, and date of birth. When you add a payment method — whether that's Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX via Maybank2u or CIMB Clicks — we record the

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transaction reference and wallet identifier so your account balance stays accurate and withdrawals reach the right destination. We also collect device and session data automatically: IP address, browser type, and the pages you navigate within the platform. This helps us detect unusual access patterns and protect
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your account from unauthorised activity. We do not collect payment card numbers directly; e-wallet and FPX flows are handled on the respective provider's secure environment before a confirmation token is returned to us. Data is retained for as long as your account remains active and for
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a further period required under applicable financial record-keeping obligations. Access to your records is restricted to staff who need it to process your account, verify payments, or respond to your support queries. Use of this platform is subject to local law and is available only where
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permitted in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

Security is applied at the account and session layer, not just at the point of registration. SSL encryption covers every page you load on mulia44, and two-factor authentication is available to add an extra barrier on login. We use cookies to keep your session active and to remember preferences such as your preferred payment method — you can manage cookie behaviour through your browser settings at any time. Players in Kuantan and elsewhere in Malaysia access the same security framework; there is no variation by region.

Cookie Management

We use session cookies to maintain your login and functional cookies to remember account preferences. You can adjust or clear cookies through your device browser settings without losing your account.

Account Security

SSL encryption runs across the full site. We recommend enabling two-factor authentication in your account settings — it adds a one-time code step each time you sign in from a new device.

Data Retention

Your account data is kept while your account is active and for the period required under applicable financial record obligations. You can request deletion of non-essential data by contacting support directly.

Third-Party Sharing

We share data only with payment processors — such as Touch 'n Go eWallet, Boost, and GrabPay networks — and with service providers under strict data-handling agreements. We do not sell your data.

REACH OUR TEAM

Contact Us About a Data or Privacy Matter

If you want to request access to the data we hold on you, ask us to correct inaccurate details, or raise a concern about how your information has been handled, you can reach our team through any of the channels below. For payment-related data questions — for example, if you need a record of a specific Touch 'n Go eWallet or GrabPay transaction — include your account username and the approximate transaction date so we can locate the record efficiently.

Team online

Live Chat

Open the chat widget from any page on mulia44. Describe your data request clearly and our team will confirm receipt and next steps.

Email Support

Send your data access or correction request to our support address. Include your registered email and the nature of the request for a quicker response.

Account Help Centre

Log in, head to your account settings, and use the Help section to submit a privacy query directly tied to your account record.

Common Questions About Your Privacy on mulia44

Here are the questions we hear most often about how we handle personal data. If your question is not covered below, reach out through live chat or your account Help section and our team will respond with specifics tied to your account.

We collect your name, email, contact number, and date of birth at registration. After that, transaction references from payment methods like Touch 'n Go eWallet or FPX are recorded against your account for accuracy and dispute resolution.

Yes. Contact us via live chat or email with your registered account details and a written data access request. We will compile and share the relevant records within a reasonable timeframe in line with applicable law.

Log in and check your account profile first — name, contact number, and email can often be updated there directly. For details that require verification before changing, raise a correction request through the Help section or live chat.

Only with the payment processors needed to complete your transactions — Boost, GrabPay, DuitNow and similar — and with service providers under data agreements. We do not sell personal data to marketers or unrelated third parties.

We retain data for the period required under financial and legal record-keeping obligations after account closure. Once that period expires, non-essential personal data is removed from active systems.

You can request deletion of data that is not subject to a legal retention obligation. Contact support with your account username and a clear deletion request, and we will confirm what can be removed and when.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How mulia44 Looks After Your Personal Information

Data Handling, Cookies, Security and Retention

Cookie Management

Account Security

Data Retention

Third-Party Sharing

Contact Us About a Data or Privacy Matter

Live Chat

Email Support

Account Help Centre

Common Questions About Your Privacy on mulia44

01 What personal data does mulia44 collect when I open an account?

02 Can I request a copy of the data mulia44 holds about me?

03 How do I ask mulia44 to correct inaccurate information on my account?

04 Does mulia44 share my data with other companies?

05 How long does mulia44 keep my account data after I close my account?

06 Can I ask mulia44 to delete my data entirely?

Privacy Policy

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